Refund and Returns Policy

 

1. Overview

 

Our policy lasts 7-14 days. If the specified time frame has passed since the delivery of your product, we regret that we cannot offer you a full refund or exchange.

To be eligible for a return:

• Your item must be unused and in the same condition that you received it.
• The item must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Non-Refundable Situations:

• Products that are partially consumed or half-eaten.
• Any item not in its original condition, or items that are damaged or missing parts for reasons not due to our error.
• Items returned after 7-14 days from the delivery date.

 

COMPLAINTS:

For any complaints or queries about this website, our products, or our service, you can drop a message via email or direct message at contact us. We shall use our best endeavors to respond to your complaints or queries within 2 days of receipt.
(AVERAGE RESPONSE TIME: 4 Hours | Updated 02 Jan 2025)

In the case of defective or incorrect products, you must provide proper and complete evidence, such as receipts, pictures, and videos, to support your complaint.

CANCELLATIONS:

For new orders, we confirm the delivery address via email before dispatching the parcel. During this time, you have the option to cancel or edit your order. However, once the parcel is shipped, cancellations will no longer be possible. Rest assured, you are protected under our free returns policy if the product is not as advertised.

 

2. Shipping, Returns, and Fees

 

Once your return is received and inspected, we will notify you via email that we have received your returned item. You will also be informed of the approval or rejection of your refund.

• If your refund is approved, it will be processed, and a credit will be applied to your original payment method within 2-3 business days.

• Shipping Costs: You are responsible for paying the shipping costs for returning your item. Please note that shipping costs are non-refundable, and if you receive a refund, the shipping fee will be deducted from your refund amount.
  

 

REFUNDS:

Once we receive and inspect your return, we will notify you of the refund status:

• If approved, your refund will be processed and issued via the original payment method within 2-3 business days.
  

 

Late or Missing Refunds:

• If you haven’t received your refund yet, please double-check your bank account.

• If the issue persists, contact your bank or credit card company as there might be delays in processing.

• If you still haven’t received your refund, please contact us.

 

EXCHANGES:

We only replace items if they are defective or damaged due to our error. If you need to exchange a product for the same item,, contact us as soon as possible and we will arrange the exchange.