Last updated: September 2026
At Orgonique, we want you to shop with confidence. We carefully inspect and package every order of our Himalayan Shilajit Resin before dispatch. If there is an issue with your order, our team is here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order, provided the product meets the eligibility requirements below.
To be eligible for a return, the product must:
- Be unused and unopened
- Remain in its original, sealed packaging
- Be in the same condition in which you received it
- Include proof of purchase or your order number
For health, hygiene, and product-safety reasons, opened or used Shilajit products are not eligible for return or refund, unless the product was received damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Orders
If you receive a product that is:
- Damaged during delivery
- Defective
- Incorrect or different from what you ordered
- Missing from your shipment
please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please provide your order number and clear photographs of the product and packaging. Depending on the circumstances, we may offer a replacement, exchange, or refund.
How to Request a Return
Before sending anything back, please contact Orgonique Customer Support with:
- Your order number
- Reason for the return
- Photographs of the product, where applicable
Please do not send products back without receiving return instructions from us.
Once your return request is approved, we will provide the appropriate return instructions.
Refunds
Once we receive and inspect an eligible returned product, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method, subject to the applicable payment provider's processing time.
Please allow additional time for your bank or payment provider to process and display the refunded amount.
Non-Returnable Products
For health, hygiene, and safety reasons, the following are generally not eligible for return:
- Opened or used Shilajit Resin
- Products with broken or removed seals
- Products returned without their original packaging
- Products damaged after delivery due to improper handling or storage
- Products returned after the applicable return period
This does not affect any rights you may have under applicable consumer protection laws.
Sale & Promotional Products
Products purchased during a sale or promotional offer may be subject to specific return conditions stated at the time of purchase.
Where a return is permitted, the refund will generally be based on the actual amount paid for the product rather than its original retail price.
Return Shipping Costs
If you are returning a product because you changed your mind or ordered the wrong item, you may be responsible for the return shipping cost.
If you received a damaged, defective, or incorrect product, please contact us before returning it so we can determine the appropriate solution.
Original shipping charges, where applicable, may be non-refundable unless the return is due to an error on our part or otherwise required by applicable law.
Exchanges
We may offer an exchange when a product arrives damaged, defective, or incorrect, subject to availability.
For hygiene and product-safety reasons, we generally do not exchange opened or used Shilajit Resin.
Late or Missing Refunds
If your refund has been approved but you have not received it, first check your original payment account.
If the refund still does not appear after the relevant processing period, please contact your payment provider or bank. You may also contact us so we can assist you with the status of your refund.
Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing it.
We will do our best to accommodate cancellation requests before the order has been processed or shipped. Once an order has been dispatched, it may no longer be possible to cancel it and the normal return policy may apply.
Contact Us
If you have questions about our Returns & Refunds Policy, please contact Orgonique Customer Support through our Contact Us page and include your order number.
We are committed to providing a straightforward and reliable shopping experience for every Orgonique customer.