Terms of service
Last updated: September 2026
Welcome to Orgonique. These Terms of Service govern your access to and use of the Orgonique website, including our products, services, content, and online store.
By accessing our website, browsing our products, placing an order, or using any service provided through our website, you agree to be bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.
If you do not agree with these Terms, please do not use our website or purchase products from us.
1. About Orgonique
The website and online store are operated by Orgonique (“Orgonique,” “we,” “us,” or “our”).
Orgonique provides customers with access to information about our products, including Himalayan Shilajit Resin and other wellness products that may be offered through our website.
Our online store is hosted on Shopify, which provides the ecommerce platform through which we offer our products and services.
2. Eligibility
By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.
You agree to use our website and products only for lawful purposes and in accordance with these Terms.
3. Products & Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, availability, and other information displayed on our website are accurate and up to date.
However, product images may vary slightly depending on your device, screen, lighting, or other factors.
Product information may be updated, corrected, or changed at any time without prior notice.
We reserve the right to:
- Modify or discontinue products
- Change product specifications
- Limit product quantities
- Limit sales to certain individuals, locations, or jurisdictions
- Correct pricing or product information errors
- Refuse or cancel an order where permitted by law
Product information and wellness claims
Information provided on our website about Shilajit, Fulvic Acid, trace minerals, traditional uses, wellness, vitality, or other product characteristics is provided for general informational purposes.
Our products are not intended to diagnose, treat, cure, or prevent any disease unless expressly permitted under applicable law and supported by appropriate regulatory authorization.
Please review our Medical Disclaimer before using our products.
4. Ordering & Purchases
When you place an order through our website, you agree to provide accurate and complete information, including your name, billing information, shipping address, telephone number, and email address.
After placing an order, you may receive an order confirmation. An order confirmation does not necessarily mean that the order has been finally accepted or shipped.
We reserve the right to refuse, limit, or cancel an order where permitted by law, including in situations involving:
- Product availability issues
- Pricing or listing errors
- Suspected fraudulent activity
- Incorrect customer information
- Unusually large or suspicious orders
- Resale or unauthorized distribution
- Shipping restrictions
If we cancel an order after payment has been received, any eligible refund will be processed using the applicable original payment method.
5. Prices & Payments
All product prices displayed on our website are subject to change without prior notice.
The price charged for your order will generally be the price displayed at the time your order is placed, subject to any applicable errors or corrections permitted by law.
You agree to provide valid and accurate payment information when completing a purchase.
We may use third-party payment processors to securely process payments. Your payment information may be handled according to the policies and security practices of the applicable payment provider.
6. Shipping & Delivery
Shipping and delivery are governed by our Shipping Policy.
We currently offer free shipping on orders of PKR 6,000 or more, subject to the terms stated in our Shipping Policy.
Estimated delivery times are provided for guidance and may vary because of courier delays, weather, public holidays, remote locations, customs procedures, or other circumstances outside our reasonable control.
Please review our Shipping Policy for complete information regarding delivery, tracking, customs, and shipping charges.
7. Returns, Refunds & Exchanges
Returns, refunds, exchanges, and order cancellations are governed by our Returns & Refunds Policy.
For health, hygiene, and product-safety reasons, opened or used Shilajit products may not be eligible for return unless the product was received damaged, defective, or incorrect, subject to applicable law.
Please review our Returns & Refunds Policy before making a purchase.
8. Proper Use of Products
You are responsible for reading and following the product instructions, serving recommendations, warnings, and other information provided with or relating to our products.
Our products should not be used for purposes other than those for which they are intended.
If you have questions about whether a product is appropriate for you, consult a qualified healthcare professional before use.
9. Intellectual Property
All content appearing on the Orgonique website, including but not limited to:
- Brand names and logos
- Product names
- Product photographs
- Graphics and designs
- Written content
- Website layout
- Videos
- Product descriptions
- Other original materials
is owned by or licensed to Orgonique and may be protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission.
10. User Reviews & Submissions
If you submit reviews, testimonials, photographs, comments, suggestions, or other content to Orgonique, you represent that you have the right to submit that content.
You agree that your submission does not:
- Violate another person's rights
- Contain unlawful or defamatory material
- Contain misleading information
- Include malicious software
- Infringe intellectual property rights
- Contain spam or unauthorized advertising
Where permitted by law and subject to our Privacy Policy, you grant Orgonique permission to use, reproduce, display, and publish submitted content for legitimate business and marketing purposes.
We reserve the right to remove content that we believe violates these Terms or applicable law.
11. Prohibited Activities
You agree not to use our website or services to:
- Violate any applicable law or regulation
- Commit fraud or engage in deceptive activity
- Attempt to gain unauthorized access to our website or systems
- Introduce viruses, malware, or harmful code
- Interfere with the operation or security of our website
- Scrape, copy, or systematically collect website content without permission
- Infringe intellectual property rights
- Impersonate another person or business
- Submit false or misleading information
- Use our products or website for unlawful purposes
We reserve the right to restrict or terminate access to our website where permitted by law if these Terms are violated.
12. Third-Party Services & Links
Our website may use third-party services, applications, payment processors, shipping providers, analytics tools, or links to third-party websites.
These third parties may operate under their own terms and privacy policies.
Orgonique is not responsible for the content, availability, policies, or practices of third-party websites or services that we do not control.
13. Website Availability
We do not guarantee that our website or any particular feature will always be available, uninterrupted, secure, or error-free.
We may temporarily suspend, modify, or discontinue portions of our website for maintenance, technical reasons, security reasons, or other legitimate business purposes.
14. Disclaimer of Warranties
To the maximum extent permitted by applicable law, our website and its content are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or completely accurate.
Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Orgonique will not be responsible for indirect, incidental, special, consequential, or similar losses arising from your use of our website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
16. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Orgonique, its employees, contractors, service providers, and representatives harmless from claims, losses, liabilities, or expenses arising from your unlawful use of our website, violation of these Terms, or infringement of another person's rights.
17. Privacy
Your use of our website and submission of personal information are subject to our Privacy Policy.
Please review our Privacy Policy to understand how personal information may be collected, used, stored, and processed.
18. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws applicable to Orgonique's business and the jurisdiction in which Orgonique is legally established, without prejudice to any mandatory consumer protection rights that may apply to you.
Important: Replace this section with the actual governing jurisdiction for your business before publishing. Do not use the California address from the template unless that is genuinely the legal jurisdiction applicable to Orgonique.
19. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, products, services, legal requirements, or website.
The updated version will be posted on this page with a revised “Last updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
20. Contact Us
If you have questions regarding these Terms of Service, your order, or our policies, please contact us through our Contact Us page.